Terms and Conditions

Česká zbrojovka a.s., with its registered office and place of business at Svatopluka Čecha 1283, 688 01 Uherský Brod, Czech Republic, Identification Number 46345965, registered in the Commercial Register maintained by the Regional Court in Brno, file no. B 712 (“Seller”).

1. PREAMBLE

1.1 These terms and conditions (“Terms and Conditions”), in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), govern the rights and obligations of the contracting parties arising from or in connection with a purchase agreement (“Purchase Agreement”) concluded through the Seller’s online store between the Seller and another natural or legal person (“Buyer”). The online store is operated by the Seller at the web address http://eshop.czub.cz (“Website”) via the Website interface (“Store Interface”).

1.2 These Terms and Conditions do not apply to cases where a person intends to purchase goods from the Seller in the course of their business activities or independent professional practice when placing an order.

1.3 These Terms and Conditions form an integral part of the Purchase Agreement. Any provisions that deviate from these Terms and Conditions may be agreed upon in the Purchase Agreement. Any such provisions in the Purchase Agreement take precedence over these Terms and Conditions.

1.4 The Purchase Agreement and these Terms and Conditions are drawn up in Czech and English. The Purchase Agreement may be concluded exclusively in Czech or English.

1.5 The Seller may amend or supplement the text of these Terms and Conditions. However, in such a case, the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions remain unaffected.

2. USER ACCOUNT

2.1 Upon registering on the Website, the Buyer gains access to their user interface (“User Account”). The Buyer may place orders for goods from their user interface or without registering in the user interface.

2.2 When registering on the Website and placing an order, the Buyer is required to provide all information accurately and truthfully. The Seller considers the information provided by the Buyer in their User Account to be accurate.

2.3 Access to the User Account is secured by a username and password. The Buyer is required to maintain confidentiality regarding the information necessary to access their User Account.

2.4 The Buyer is not allowed to grant third parties access to their User Account.

2.5 The Seller reserves the right to cancel a User Account, particularly if the Buyer has not used their User Account for more than 24 months, or if the Buyer breaches their obligations under the Purchase Agreement (including the Terms and Conditions).

2.6 The Buyer acknowledges that the User Account may not be available at all times, particularly in the event of necessary maintenance of the Seller’s hardware and software, or of third-party hardware and software.

3. CONCLUSION OF A PURCHASE AGREEMENT

3.1 All product listings on the Store Interface are for informational purposes only, and the Seller is not obligated to enter into a Purchase Agreement regarding such products, for example, due to legal requirements regarding the Buyer’s minimum age or due to commercial or legal restrictions applicable to certain regions. Section 1732(2) of the Civil Code shall not apply.

3.2 The Store Interface contains information about the products, including the prices of individual items. Product prices are listed inclusive of value-added tax and all related fees. Product prices remain valid for as long as they are displayed in the Store Interface. This provision does not limit the Seller’s ability to enter into a Purchase Agreement under individually negotiated terms.

3.3 The Store Interface also provides information about the costs associated with packaging and shipping the goods.

3.4 The Buyer places an order by filling out the order form in the Store Interface. The order form contains, in particular, the following information:

(a) the goods being ordered (the Buyer “places” the ordered goods into the electronic shopping cart in the Store Interface),

(b) the payment method for the purchase price of the goods,

(d) information regarding the costs associated with the delivery of the goods

3.5 (hereinafter collectively referred to as the “Order”).

3.6 Before submitting the Order to the Seller, the Buyer has the opportunity to review and modify any information entered into the Order, including the ability to identify and correct any errors made while entering information into the Order. The Buyer submits the Order to the Seller by clicking the “Complete Order” button. The Seller considers the information provided in the Order to be accurate. Immediately upon receiving the Order, the Seller will confirm receipt to the Buyer via email at the email address provided by the Buyer in the Order (“Buyer’s Email Address”).

3.7 Depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), the Seller reserves the right to request additional confirmation of the Order from the Buyer (for example, in writing or by phone).

3.8 The contractual relationship between the Seller and the Buyer is established upon delivery of the order confirmation (Acceptance) sent by the Seller to the Buyer via email to the Buyer’s Email Address.

3.9 The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. Any costs incurred by the Buyer in using distance communication means to conclude the Purchase Agreement (Internet connection costs, telephone call costs) shall be borne by the Buyer, and such costs do not differ from the standard rate.

4. PAYMENT OF THE PURCHASE PRICE

4.1 The Buyer shall pay the Seller the price of the goods and any costs associated with the delivery of the goods in accordance with the Purchase Agreement:

(a) In cash on delivery, available only within the Czech Republic.

(b) By bank transfer to the Seller’s account. If the Purchase Agreement specifies that payment of the purchase price is to be made by bank transfer, the Buyer is required to pay within 7 days of the conclusion of the Purchase Agreement. Section 2119(1) of the Civil Code shall not apply. If the purchase price specified in this Article is not credited to the Seller’s account within the specified time limit, the Purchase Agreement shall terminate upon the expiration of that time limit, without the need for any further notice to the Buyer.

4.2 In addition to the purchase price, the Buyer is obligated to pay the Seller the costs associated with packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price is understood to include the costs associated with delivery of the goods.

4.3 The Seller does not require the Buyer to make a down payment or any other similar payment.

4.4 Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined.

4.5 The Seller is a value-added tax payer. The Seller will issue a tax document – an invoice – to the Buyer after the price of the goods has been paid and will send it electronically to the Buyer’s Email Address.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1 The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase agreement for the delivery of customized goods or goods that have been mixed with other goods after delivery.

5.2 Unless the situation falls under Article 5.1 or another case where the Purchase Agreement cannot be rescinded, the Buyer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the Purchase Agreement within fourteen days of receiving the goods; if the Purchase Agreement covers multiple types of goods or the delivery of multiple parts, this period begins on the date of receipt of the last delivery of goods.

5.3 Notice of withdrawal from the Purchase Agreement must be sent to the Seller using the form attached as Annex 1 to these Terms and Conditions, either by mail to Česká zbrojovka a.s., Svat. Čecha 1283, 688 01 Uherský Brod; or electronically to the email address eshop@czub.cz; the form must include at least the following:

Order Number,
Identification of the goods for which the Buyer is withdrawing from the Purchase Agreement,
the Buyer’s contact information.

5.4 Should either party wish to withdraw from the Purchase Agreement in accordance with Articles 5.2 and 5.3 of the Terms and Conditions, the Purchase Agreement shall be void ab initio. The goods must be returned to the Seller within fourteen days of the termination of the Agreement. If the Buyer withdraws from the Purchase Agreement, the Buyer shall bear the costs associated with returning the goods to the Seller, even if the goods cannot be returned by regular mail due to their nature.

5.5 In the event of withdrawal from the Agreement in accordance with Articles 5.2 and 5.3 of the Terms and Conditions, the Seller shall refund the funds received from the Buyer within fourteen days of the withdrawal; however, the Seller is under no obligation to make such a refund before receiving the goods or proof of shipment. The Seller will refund the funds using the same method by which the purchase price was paid, unless otherwise agreed upon by the parties.

5.6 The Buyer is required to return the goods in their original packaging, if possible, and in a condition consistent with the handling necessary to familiarize oneself with the nature, characteristics, and functionality of the goods. To expedite the processing of the withdrawal from the Agreement, it is advisable to properly label the package with the Order Number and, if applicable, to include the form for withdrawal from the Purchase Agreement in the package.

5.7 In the event of the Buyer withdrawing from the Purchase Agreement, the Seller reserves the right to claim compensation for the reduction in the value of the goods, as provided for under the law. The Seller shall inform the Buyer of the amount of this claim; this does not affect the parties’ right to agree on a mutual set-off.

5.8 If the Buyer receives a gift along with the goods, the gift agreement is concluded subject to the condition subsequent that, if the Buyer withdraws from the Purchase Agreement, the gift agreement shall cease to be effective and the Buyer is obligated to return the gift, together with the goods, to the Seller.

6. SHIPPING AND DELIVERY OF GOODS

6.1 If the Buyer opts for a shipping method other than the one the Seller offers as standard, the Buyer is responsible for any risks and additional costs associated with that method of shipping.

6.2 If the terms of the Purchase Agreement stipulate that the Seller is obligated to deliver the goods to the location specified by the Buyer in the Order, the Buyer is obligated to accept the goods upon delivery.

6.3 If, for reasons attributable to the Buyer, the goods must be delivered repeatedly or by a method other than that specified in the Order, the Buyer is obligated to pay the costs associated with the repeated delivery of the goods or the costs associated with the alternative delivery method.

6.4 If the Buyer fails to take delivery of the goods in accordance with Article 6.2 of these Terms and Conditions, such failure shall be considered a material breach of the Purchase Agreement, and the Purchase Agreement shall be automatically terminated (canceled). In such a case, the Seller shall refund to the Buyer the funds received from the Buyer, after deducting reasonable costs incurred for shipping, storage, packaging, and other costs resulting from the failure to accept the goods.

6.5 Before submitting an Order, the Buyer is required to verify whether the goods may be imported into, received, possessed, and used in the country of delivery in accordance with the laws and regulations of that country, particularly customs, tax, import, licensing, technical, and other similar requirements.

6.6 The Seller shall not be held liable for any failure to deliver the goods, delays in delivery, detention, return, or seizure of the shipment, or additional import costs, if such events occur as a result of the laws of the country of delivery, a decision by a competent authority, the Buyer’s failure to meet the conditions for import or acceptance of the goods, or the Buyer’s failure to provide the necessary cooperation.

6.7 If delivery of the goods is not possible for the reasons specified in Articles 6.5 and 6.6, the Buyer shall bear the costs associated with the unsuccessful delivery, the return of the shipment to the Seller, its storage, any subsequent reshipment, and other reasonable expenses related thereto.

6.8 The provisions of Articles 6.5 through 6.7 shall apply only to the extent permitted by consumer protection laws and do not affect the consumer’s rights that cannot be contractually excluded or limited.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1 The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code).

7.2 The Seller is responsible for ensuring that the goods are free from defects at the time of delivery. The Buyer may report a defect that becomes apparent within two years of delivery.

7.3 The Buyer is not entitled to rights arising from defective performance if the defect was caused by the Buyer. The following are not considered defects: wear and tear on the goods resulting from their normal use; in the case of used goods, wear and tear corresponding to the extent of their prior use or wear and tear that the goods already had at the time of delivery to the Buyer; a defect for which a lower price was agreed upon for goods sold at a lower price; or a defect arising from the nature of the goods.

7.4 The Buyer acknowledges that any tampering with the firearm or its components by a person who is not an authorized service technician of the Seller or the manufacturer may result in the forfeiture of rights arising from defective performance within the meaning of Section 2174 of the Civil Code, to the extent that the defect arose or was exacerbated by such unprofessional tampering. The Seller recommends that all repairs, maintenance, and replacement of parts be performed exclusively by the Seller’s authorized service center. The use of an authorized service center is a prerequisite for maintaining rights related to defective performance in full.

7.5 The Buyer may file a complaint with the Seller, in particular electronically at the email address eshop@czub.cz, at the Seller’s place of business, at the Seller’s registered office, or with the person designated to perform the repair, if such a person has been designated.

7.6 The Buyer should report any defects without undue delay after discovering them. This does not affect the Buyer’s right to report a defect within the statutory period.

7.7 To ensure the prompt and thorough handling of the complaint, the Buyer is required to submit, along with the complaint information, a completed complaint form (Annex 2 to these Terms and Conditions), which must include the following:

identification of the order or proof of purchase,
a detailed description of the goods subject to the complaint,
a clear description of the reported defect and its manifestation,
the Buyer’s contact information,
the preferred method of resolving the complaint, if permitted by law.

7.8 If assessing the defect requires an inspection of the goods, a functional test, diagnostics, an expert evaluation, or the submission of accessories, the Buyer is obligated to hand over the goods subject to the complaint to the Seller, including any standard or requested accessories, and to provide reasonable cooperation necessary to review the complaint. The Seller reserves the right to request that the Buyer provide a more detailed description of the defect, submit photographic documentation or a video, provide the serial number, or hand over the goods for inspection.

7.9 In the event that, due to the nature of the goods, it is not possible or practical to hand over the goods to the Seller, the Buyer is obligated to allow the Seller or a person authorized by the Seller to inspect the goods by other reasonable means.

7.10 The deadline for resolving a complaint begins at the moment the complaint is properly filed and, at the same time, the Seller receives the goods subject to the complaint or is otherwise given the opportunity to examine the alleged defect, if the nature of the complaint so requires. If the handover or provision of access to the goods is not necessary for the assessment of the complaint, the deadline begins to run from the moment the complaint is filed.

7.11 The Seller shall issue the Buyer with a confirmation of the complaint and, after it has been resolved, a confirmation of the manner and date of resolution, or, if applicable, a written explanation of the grounds for rejecting the complaint.

7.12 The complaint, including the rectification of the defect, will be resolved, and the Buyer will be informed of the outcome no later than 30 days, unless the parties agree on a longer period; this does not affect a longer reasonable period for resolution in cases specified by law.

7.13 In the event that the goods are found to have a defect, the Buyer is entitled to request that the issue be rectified. At their discretion, the Buyer may request that the goods be repaired or that a new, defect-free item be delivered, unless the chosen method of remedying the defect is impossible or disproportionately costly compared to the other option. The Seller may refuse to remedy the defect if doing so is impossible or disproportionately costly.

7.14 In the event that the defect cannot be remedied or if the Seller refuses to fulfill the primary claim in accordance with the law, the Buyer may request a reasonable reduction in the purchase price or withdraw from the Agreement, provided that the statutory conditions for doing so are met. The Buyer may not withdraw from the Agreement if the defect is minor.

7.15 Replaced, repaired, or newly delivered goods may be sent to the Buyer using the same or a similar method of shipping as was used when the goods subject to the complaint were received, unless otherwise provided by law or agreed upon by the parties.

7.16 The provisions set out in Article 7.2 of the Terms and Conditions do not apply to goods sold at a reduced price due to a defect for which the reduced price was agreed upon, to wear and tear on the goods caused by their normal use, in the case of used goods, to a defect corresponding to the degree of use or wear and tear the goods had at the time of acceptance by the Buyer, or to defects resulting from the nature of the goods.

8. SPECIAL RULES FOR INTERNATIONAL SALES TO CONSUMERS

8.1 These Terms and Conditions and the Purchase Agreement are governed by the laws of the Czech Republic, unless otherwise agreed upon in a specific case.

8.2 If the Buyer is a consumer with habitual residence in another Member State of the European Union, the choice of Czech law does not deprive the Buyer of the protection afforded by the mandatory provisions of the legal system of the state of the Buyer’s habitual residence, provided that such provisions are applicable under a directly applicable regulation of the European Union.

8.3 The provisions of these Terms and Conditions shall apply only to the extent that they do not conflict with the mandatory provisions of consumer protection laws applicable to the contractual relationship.

9. SHIPPING OF GOODS FOR INSPECTION AND SHIPPING COSTS

9.1 If the nature of the complaint so requires, the Buyer shall send the goods subject to the complaint to the address provided by the Seller or, as applicable, to the designated service center. If the Buyer sends the goods to a different address without prior agreement with the Seller, the Buyer shall bear the additional costs associated therewith, unless otherwise provided by law.

9.2 The Seller reserves the right to determine a reasonable method of handling a complaint, taking into account the nature of the goods, their dimensions, the standard method of transport, and the location of the goods; this must not impose unreasonable obligations on the consumer.

9.3 If the consumer’s complaint is found to be justified, the Seller shall cover the costs of pickup, shipping, and other reasonable expenses incurred in connection with the filing and resolution of the complaint; the Buyer is obligated to claim reimbursement for these costs without undue delay and, at the Seller’s request, to provide evidence of their reasonableness and amount.

9.4 If a complaint is determined to be unfounded and the law permits it, the Buyer will be responsible for the costs associated with shipping the goods in question, as well as the costs of returning them; this does not exempt the Seller from their obligation to bear such costs in cases where mandatory legal provisions require the Seller to do so.

9.5 The Seller recommends that the Buyer pack the goods appropriately for shipping to prevent damage during transit. The Seller is not responsible for any damages resulting from inadequate packaging of the shipment by the Buyer.

10. QUALITY WARRANTY

10.1 If a quality warranty has been agreed upon in the Purchase Agreement, the warranty certificate, or an express statement by the Seller, the warranty period is 24 months, unless expressly stated otherwise. The warranty period begins upon delivery of the goods to the Buyer; if the goods were shipped in accordance with the Agreement, it begins upon arrival of the goods at their destination.

10.2 The quality warranty does not cover defects resulting from external events after the risk of damage to the item is passed to the Buyer, particularly those resulting from mechanical damage caused by the Buyer or user, improper intervention, incorrect use, failure to follow the user manual or safety instructions, neglect of maintenance, storage in an unsuitable environment, use of non-genuine parts, rough handling, or unauthorized modifications to the product, provided that the defect arose as a result of these circumstances.

11. PROCESSING OF PERSONAL DATA

11.1 The processing of the personal data of the Buyer, who is a natural person, is carried out for the purpose of fulfilling the Purchase Agreement pursuant to Article 6(1)(b) of the GDPR.

11.2 The Seller hereby declares that it considers personal data to be confidential and will use it solely for the purpose of fulfilling the Purchase Agreement. The Seller will not disclose the Buyer’s personal data or provide it to any third party, except as necessary for the distribution of goods or payment transactions. The Seller consistently acts to ensure that the Buyer’s rights are not infringed upon and takes care to protect the Buyer from unauthorized interference in their private and personal life.

11.3 The Seller provides the Buyer with detailed information on the processing of personal data in a separate section of the online store at https://eshop.czub.cz/gdpr.html.

12. FINAL PROVISIONS

12.1 If a relationship established by a Purchase Agreement involves an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not impact the consumer’s rights under generally applicable laws.

12.2 If any provision of these Terms and Conditions is or becomes invalid or unenforceable, it shall be replaced by a provision that most closely approximates the intent of the invalid provision. The validity of the remaining provisions shall remain unaffected by the invalidity or ineffectiveness of the said provision. Any amendments or additions to the Purchase Agreement or the Terms and Conditions must be in writing.

12.3 The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

12.4 Consumer complaints can be addressed via the email address eshop@czub.cz. The Seller will send the Buyer a response regarding the resolution of the complaint to the Buyer’s Email Address.

12.5 The Seller is authorized to sell goods based on a trade license. Trade inspections are conducted by the competent trade licensing office within its jurisdiction. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, within a defined scope, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

12.6 The competent authority for the out-of-court resolution of consumer disputes between the Seller and the Buyer is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, adr.coi.cz. These Terms and Conditions will be in effect as of 4 August 2026.